Since starting in 2007, AMS has been working to provide a quality, safe-and-easy-operation planer moulder to its spare parts, tooling and training offering. It has been working to train its engineers to become planer-moulder experts with just one objective in mind – to cover all customers’ needs, from when they go to the AMS showroom for a demo, until they need a new cutterhead or an engineer to service their machine.
At the AMS showroom in Skeffington, Leicestershire, visitors will be able to find a big range of planer-moulders. The company has on display four-head, five-head, five-head easy-set and six-head planer-moulders ready to run – but if customers are looking for something more specific, AMS can sort that out, too.
A good example was the Murdock Builders Merchants case – they needed a high-speed production line. They requested a seven-head, heavy-duty moulder – running up to 120m/min, supported by a complete turnkey handling operation – and it was installed by AMS’ engineers.
Paul from Murdock Builders says: “We were looking for a redesigned and quick setup, and we knew that AMS was a reliable company. When we contacted them, their team helped us quickly and professionally, no matter what the problem or question. They were taking care of sourcing and contracting of the handling. I didn’t have to deal with two companies – AMS handled everything for me.”
AMS was originally a service company that sells machines, and Leigh Freestone, from Seamers joinery in Derby, confirmed that he completely agrees: “The AMS service department is always ready to help.”
Seamers joinery bought a six-head planer moulder to produce mouldings, window components, door components and much more.
Leigh says: “We bought a machine from AMS because we needed a trusted and reliable planer-moulder in our new workshop to make our classical and intricate mouldings.
“Before we got our Wadkin Bursgreen six-head planer moulder, we used to work with different machines to get the same result – the result being a longer setup. Now, with this new machine, we can be sure that every single moulding coming out will be the same – we are so happy with the machine, we have just ordered a second.”
AMS has also developed, along with the manufacturer, special training courses to enable its engineers and its customers to use the machines confidently and speed up the setting process. AMS has spare parts and tooling available for all the moulders that it sells – because the most important part of the sale for AMS is to take care its customers after the purchase.